WhatsApp will offer 24/7 customer support for its Payments Service Now

The spokesperson further added that the customer care support will be available in the English language along with three different Indian languages including Hindi, Marathi and Gujarati. However, the spokesperson did not reveal the exact date of the rollout of its UPI-based payments service.

WhatsApp is working hard to introduce its payments services in India. The company previously revealed that over 1 million WhatsApp users are testing the new payments feature and now, the brand has revealed that it will offer 24/7 customer care support for its upcoming services.

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The company has revealed that it will offer the support through emails and toll-free number. “We will provide 24-hour customer support. Payments users can contact the support team via e-mail and a toll-free number (when the service is rolled out in India),” a WhatsApp spokesperson told PTI.

The spokesperson further added that the customer care support will be available in the English language along with three different Indian languages including Hindi, Marathi and Gujarati. However, the spokesperson did not reveal the exact date of the rollout of its UPI-based payments service.

Meanwhile, the brand has also updated its terms of service and privacy policy ahead of the rollout of its payments service. The brand has updated the policy to “reflect the addition of payment interoperability features” ahead of the full-fledged launch of the service.

“We’ll be updating our WhatsApp payments Terms of Service and Privacy Policy to provide simpler language on how the payments feature operates. It also reflects the addition of payment interoperability features we’ve added since the beta started,” a WhatsApp spokesperson told PTI. 

According to sources, the ministry of electronics and IT has asked NPCI to keep a check on WhatsApp payment service is in line with RBU rules. Further, WhatsApp had stated that the sensitive user data such as the last 6 digits of the debit card and UPI PIN is not stored on its server.

However, the brand revealed that it is using Facebook infrastructure for the service. "Facebook processes UPI transaction data as a service provider for WhatsApp, and does not use WhatsApp payments transaction data for commercial purposes," the spokesperson clarified.